The nature of retirement planning means we need to understand your financial situation. Here's what we typically collect and why we need it.

When you fill out our consultation forms, send emails, or talk with our advisors, you're providing information voluntarily. We also collect data when you attend our workshops or download resources from our website.

Sometimes clients share information during phone calls or video meetings. We keep notes from these conversations to provide better service and maintain continuity across different advisors on our team.

Our website collects basic technical information like your IP address, browser type, and how you navigate our site. This helps us improve the user experience and identify technical issues. We use standard analytics tools that many businesses rely on.

Everything we collect serves a specific purpose in helping you plan for retirement. We don't use your data for unrelated marketing or sell it to third parties.

We keep your information confidential, but there are specific situations where we need to share limited data with trusted partners.

When we help you set up pension plans or retirement accounts, we share relevant information with banks, insurance companies, or investment firms. This only happens with your explicit consent, and we only share what's necessary to complete the transaction.

Thai law sometimes requires us to disclose information to government agencies. This includes tax authorities, financial regulators, or in response to court orders. We'll inform you when legally permitted to do so.

We work with carefully selected third parties who help us run our business. This includes cloud storage providers, email services, and document management systems. These companies are bound by strict confidentiality agreements and can only use your data as we direct them.

Thailand's Personal Data Protection Act gives you significant control over your information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, email us at info@maxdrivewave.com or visit our office. We'll verify your identity and respond within the timeframes required by law.

Financial data requires serious security. We've built multiple layers of protection into how we handle your information.

Every employee signs confidentiality agreements and receives training on data protection. Access to client information is limited to team members who need it for their specific role in serving you.

We maintain detailed access logs so we know exactly who viewed what information and when. Our advisors work from secure devices with encrypted storage and automatic screen locks.

Physical documents are stored in locked filing cabinets within our office at Fortune Town. When we need to dispose of paper records, we use cross-cut shredding services. Digital documents are encrypted both in storage and during transmission.

We don't keep your data indefinitely. Our retention periods balance your privacy rights with legal requirements and practical business needs.

While you're an active client, we maintain complete records to provide continuous service and track your retirement planning progress over time. This ongoing relationship means we need historical data to make informed recommendations.

Thai financial regulations require us to keep certain records for five years after our professional relationship ends. This includes documentation of the advice we provided and the basis for our recommendations.

After this mandatory retention period, we securely delete your information unless you've given us specific permission to keep it longer. Some clients prefer we maintain their records in case they want to return for future consultations.

Documents related to tax filings or legal matters may need to be kept for seven years per Thai Revenue Department requirements. We'll clearly mark these records and explain the retention period when we collect them.

We primarily store and process your information within Thailand. However, some of our technology providers operate servers in other countries.

Our email system and cloud storage providers may process data in Singapore or other Southeast Asian locations with strong data protection laws. We've verified that these jurisdictions provide adequate protection under Thai PDPA standards.

We use contracts with these providers that require them to maintain security standards equivalent to what Thai law requires. Your data receives the same protection regardless of which server physically stores it.

If you prefer that your data stays exclusively within Thailand, let us know. We can accommodate this request, though it may limit some features of our digital service platform.

Our website uses cookies to function properly and improve your experience. Here's what we track and why.

Some cookies are necessary for our website to work. These remember your login session, keep your consultation form filled out if you navigate away, and maintain security settings. You can't disable these without breaking the site's functionality.

We track which pages get visited, how long people stay, and where they come from. This helps us understand which resources are most valuable and where people get confused. The data is aggregated and anonymized so we can't identify individual visitors.

Your browser settings give you control over cookies. Most browsers let you block or delete them, though this might affect how our site works. We don't use advertising cookies or track you across other websites.

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The date at the top shows when we last made updates.

If we make significant changes that affect how we use your existing information, we'll notify you directly by email and give you a chance to review the new policy before it takes effect. Minor clarifications or additions might not warrant individual notification, but we'll always maintain the current version on our website.

For active clients, we'll discuss any major privacy changes during your regular consultation meetings. This gives you an opportunity to ask questions and understand exactly how the changes might impact you.